Terms of Service

A summary, for orientation. The numbered sections below are the actual agreement.

• Caroufy shows you what is being published in your niche on Instagram and turns posts into carousel image files. It does not post anything for you and never touches your Instagram account.
• What you make is yours. We claim no ownership of your carousels and no right to use them in our marketing without asking.
• Paid plans renew until you cancel, and you can cancel at any time from the billing portal. There is a free plan precisely so you can find out whether this works for you before paying.
• AI output has to be checked before you publish it. It can be wrong, and it can resemble something that already exists.
• Caroufy is not affiliated with, endorsed by, or connected to Instagram or Meta in any way.

These Terms of Service are a binding agreement between you and TO FILL — your full legal name, NIF TO FILL — NIF/NIE, of TO FILL — postal address, Spain (“Caroufy”, “we”, “us”), the operator of caroufy.com and the service reached through it.

You accept them by creating an account or by using the service. Our Privacy Policy forms part of this agreement. If you do not accept them, do not use Caroufy.

If you are opening an account for a company or another organisation, you confirm you are authorised to bind it, and “you” means that organisation.

• You must be at least 18 years old to hold an account.
• You need a valid email address, and you must verify it before the account becomes usable. Give us an address you actually read — it is how we reach you about your subscription, security and changes to this agreement.
• One account per person or organisation, and it is yours to look after. Keep the password to yourself, and tell us promptly at [email protected] if you think it has been compromised. You are responsible for what happens under your account.
• Do not create accounts to obtain multiple free allowances. That is the one form of sharing we will act on, and it is grounds for suspension under section 8.

Caroufy provides, depending on your plan:

• Creator groups — a feed of the public posts of Instagram accounts you choose to track, with their public engagement figures.
• Audience scans — an analysis of who a public account’s audience overlaps with, used to suggest other creators in the same niche.
• The carousel studio — generating a carousel from a source post or a brief, editing it by instruction, and exporting the slides as image files.
• Share links — read-only URLs that let someone view a group or a scan without an account.

What it explicitly does not do. Caroufy does not connect to, authenticate against, or act on your Instagram account. It does not post, schedule, comment, follow or message. It does not access private accounts or content that is not publicly visible. It gives you image files; publishing them is something you do yourself, on your own account, under Instagram’s terms.

Plans, prices and the allowances attached to each are set out on the pricing page and shown in the app, which are the authoritative statement of what your plan includes. They are not repeated here, so that a change to a plan cannot leave this agreement contradicting the product.

Metered allowances (carousel generations, transcripts, audience scans) reset at the start of each billing period and do not roll over. Capacity limits (groups, tracked creators) are ceilings on what exists at one time; deleting something gives the slot back. A carousel generation is charged once per build — every subsequent edit, rewrite, image swap and rollback on that carousel is free — and a build that fails is not charged.

Some limits exist because the underlying resource is finite, not to sell you an upgrade. An audience scan spends time on a shared queue and draws on a limited pool of real accounts, which is why scans are capped on every plan including the largest. We reuse a recent scan of the same account across users rather than running it twice.

We also apply rate limits to protect the service. If your use pattern threatens the stability of the platform or the shared resources it depends on, we may throttle it — we will contact you first unless the problem needs stopping immediately.

Where a plan describes something as unlimited, that means no numerical cap, subject to the fair-use and rate-limiting rules in this section. It does not license automated or bulk use at a scale no human user could produce.

Payments are handled by Polar, acting as merchant of record. Polar is the seller of the subscription for payment and tax purposes, collects the payment and issues the invoice. Their terms and privacy policy apply to the transaction alongside these. We never see or store your card details.

• Renewal. Paid plans renew automatically at the end of each billing period at the then-current price, until cancelled. Prices include applicable taxes where required; Polar determines and collects VAT based on your location.
• Cancellation. You can cancel at any time from the billing portal in your account. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and then reverts to the free plan.
• Price changes. We will give you at least 30 days’ notice by email before a price change affects your subscription. If you do not want the new price, cancel before it takes effect.
• Failed payment. If a renewal payment fails, we may suspend access to paid features until it succeeds. Your data is not deleted for non-payment.
• Downgrades and unused allowance. We do not refund unused allowance from a period you have already started. There is a free plan, and it exists so you can evaluate the service without paying for a period you may not use.

You keep ownership of everything you put in and everything you get out — your briefs, your uploads, and the carousels you generate. We claim no ownership of them.

You grant us only the licence we need to run the service: to store, process, transmit and display your content for the purpose of providing Caroufy to you, including sending it to the AI providers described in the Privacy Policy, and to show it to people you deliberately share it with. That licence ends when you delete the content or your account, except for backups pending their normal expiry.

We will not use your carousels in our marketing without asking you first. If we want to feature your work, we will ask, and no is a complete answer.

You are responsible for having the rights to what you upload. Do not upload images you do not have permission to use, and do not upload material that infringes someone’s copyright, trade marks or privacy.

Stock photography. Photographs offered inside the studio come from third-party libraries under their own licences, which generally permit commercial use without attribution but do not permit you to resell the photograph itself as a standalone file. Fonts used in rendering are licensed under the SIL Open Font License 1.1.

You agree not to:

• Use Caroufy to produce or distribute content that is unlawful, defamatory, harassing, hateful, sexually explicit involving minors, or that promotes violence or self-harm.
• Generate carousels that impersonate a real person or organisation, misrepresent their statements, or present fabricated claims, testimonials or statistics as fact.
• Infringe anyone’s intellectual property, or reproduce a creator’s work so closely that the result is a copy rather than work of your own informed by theirs.
• Resell, redistribute or sublicense the service itself, or use it to run a competing product. Using it to make carousels for your own clients is fine and expected; reselling access to Caroufy is not.
• Scrape, crawl or bulk-export data out of Caroufy, or automate the interface, other than through an API we provide for the purpose.
• Circumvent quotas or rate limits, including by creating additional accounts, or attempt to gain unauthorised access to the service, to other users’ data, or to the systems behind it.
• Use share links to distribute another user’s research or to make a paid feature available to people who have not paid for it.

Caroufy shows you information about real people that they published publicly on Instagram. We take responsibility for how we collect it — publicly, without logging in as anyone, and with a removal route documented in the Privacy Policy. You take responsibility for what you do with it once it is in front of you.

Specifically, you agree that you will not use data obtained through Caroufy to:

• Contact, market to, or build a mailing or outreach list of creators without a lawful basis for doing so.
• Harass, stalk, dox or target any creator, or aggregate the data into a profile of someone’s private life.
• Redistribute, publish or sell the creator data itself as a dataset or a product.

If you use the data in a way that makes you a data controller in your own right — for example by exporting it into your own systems — the obligations of data protection law fall on you for that processing, and you are the one who has to be able to justify it.

Instagram and Meta are not involved in this service. Caroufy is not affiliated with, sponsored by, endorsed by or connected to Meta Platforms, Inc. or Instagram, and those names are used only to describe what the tool works with. Your own use of Instagram remains governed by Instagram’s terms, and nothing here changes them.

Carousels are generated by AI models. That has consequences you accept by using the feature:

• Output can be factually wrong. A model will state incorrect figures, misattribute claims and invent detail with complete confidence. Everything you publish is published under your name and you must check it first — particularly anything a reader might act on, such as legal, medical, financial or safety claims.
• Output is not guaranteed to be unique. The same brief may produce similar results for different users, and generated text may resemble existing material. We cannot and do not warrant that output is original or that using it infringes nobody’s rights.
• Output derived from someone else’s post carries their idea. Rebuilding a post you did not write into a carousel is a normal editorial practice, but the line between being informed by a post and copying it is yours to judge, and the legal risk of crossing it is yours to carry.
• We make no guarantee about performance. Nothing in Caroufy is a prediction or promise of reach, engagement, followers or revenue.

A share link makes a group or a scan viewable, read-only, by anyone who holds the URL, without signing in. The token in the URL is the only thing protecting it, so treat it like a password: it can be forwarded, pasted into a public channel and indexed from there. A visitor can view and nothing else — they cannot add creators, trigger refreshes, or spend your allowances. You can revoke any link at any time, with immediate effect, and you are responsible for what you make visible through one.

We work to keep Caroufy available and useful, but we do not offer a service level agreement or an uptime guarantee. Maintenance, faults and the behaviour of the platforms and providers we depend on all cause interruptions.

One dependency deserves naming. Public Instagram data is obtained from a platform we do not control and which changes without notice. Features that depend on it may degrade or break, sometimes for extended periods. We will do our best to restore them, but we cannot promise any particular feature will keep working.

We may add, change or remove features. If we discontinue a feature you rely on, or the service as a whole, we will give you reasonable notice by email and, where a paid plan is affected, refund the unused part of the period you have paid for.

You can stop using Caroufy at any time, and ask us to delete your account by emailing [email protected].

We may suspend or terminate your account if you materially breach this agreement — in particular section 8 or section 9 — or if we are legally required to. Except where the breach is serious enough to require immediate action, or where telling you first would defeat the purpose, we will contact you and give you a chance to put it right before suspending anything.

If we terminate your account without you being in breach, we will refund the unused portion of your current period. On termination, your right to use the service ends; you keep any files you have already exported, and we handle the data as described in the Privacy Policy.

Caroufy — the software, the interface, the carousel theme and layout library, the name and the logo — belongs to us and is protected by intellectual property law. You get a limited, non-exclusive, non-transferable right to use the service under this agreement, for as long as it is in force. That is a licence to use it, not a transfer of anything. Do not copy, decompile or reverse engineer the service, or reproduce its theme library outside it, except where the law says you may regardless of what this agreement states. This does not restrict what you do with the carousels you make — those are yours, as set out in section 7.

To the fullest extent the law allows, Caroufy is provided “as is”, and we exclude all warranties not expressly stated here — including implied warranties of merchantability, fitness for a particular purpose, accuracy of results, uninterrupted operation, and non-infringement of output. We do not warrant that the service will meet your requirements, that data shown will be complete or current, or that any commercial result will follow from using it. If you are a consumer, this section does not affect the statutory guarantees you have under Spanish and EU consumer law, which we cannot and do not exclude.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill, data or anticipated savings, or for losses arising from your use of AI output or of creator data, from a third-party platform changing or blocking access, or from content you publish.

Our total liability arising out of or in connection with this agreement is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or €100 if you are on the free plan.

Nothing in this agreement excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, and, if you are a consumer, any liability under mandatory consumer protection law.

If a third party brings a claim against us because of content you published using Caroufy, your use of creator data in breach of section 9, or your breach of section 8, you agree to cover the losses, damages and reasonable legal costs we incur as a result. We will tell you promptly about any such claim and will not settle it without consulting you. This section does not apply to consumers acting outside a trade, business or profession.

We may update this agreement as the service changes or the law requires. For a change that materially affects your rights or obligations, we will email account holders at least 30 days before it takes effect. Continuing to use Caroufy after that date means you accept the new terms; if you do not, cancel before it and we will refund the unused part of your current period. Minor changes — clarifications, corrections, a new provider in a list — take effect when published, and the date at the top of the page tells you when that was.

This agreement is governed by Spanish law. If you are a business user, the courts of Spain have exclusive jurisdiction over any dispute. If you are a consumer, you may bring proceedings in the courts of your country of residence, and you keep the protection of the mandatory rules of that country’s law — nothing here takes that away.

Please contact us first at [email protected]; almost everything is resolved that way. EU consumers may also use the European Commission’s online dispute resolution platform.

If any provision of this agreement is found unenforceable, the rest stays in force. Not enforcing a right immediately does not waive it. You may not transfer your rights under this agreement without our consent; we may transfer ours to a successor of the business, on notice to you.

TO FILL — your full legal name
TO FILL — postal address, Spain
NIF TO FILL — NIF/NIE
[email protected]